CUSTOM JEWELRY: Due to the highly custom nature of custom jewelry items, these items are not eligible for a refund. All transactions that are made during the custom jewelry process are final. This applies to all custom jewelry purchase, including custom engagement rings.
Custom Jewelry Guarantee Policy
Commitment to Quality: At AW Jewelry, we stand by the exceptional quality of our custom-designed engagement rings and jewelry. Each piece is meticulously crafted to meet the highest standards of craftsmanship and design.
Guarantee Details:
Quality Assurance: We guarantee that your custom jewelry will be made using only the materials specified in your design agreement, including metal purity and gemstone quality.
Craftsmanship Warranty: Our custom jewelry comes with a 180 days craftsmanship warranty. It covers any potential defects in manufacturing, but not damage caused by wear and tear or accidental damage.This allows for 6 months of daily wear to ensure defects are recognized if any exists.
Free Resizing: We offer one free resizing within 90 days of your jewelry’s delivery, ensuring a perfect fit for your special day.
Satisfaction Guarantee: If your custom jewelry does not meet the specifications outlined in your design agreement, we are committed to making it right.
Post-Purchase Support: Our relationship with you doesn’t end at the sale. We offer continued support for any queries or maintenance needs you might have.
Exclusions:
- Normal wear and tear or damage resulting from misuse or accidents.
- Loss of the jewelry or any of its stones.
- Alterations made by a third-party jeweler void this guarantee.
Recommendation: We strongly recommend insuring your custom jewelry, as our guarantee does not cover loss or theft.
How to Claim: To claim under this guarantee, please contact us at alan@awjewelry.com with your order details and a description of the issue. We will assess the situation and work with you to find a satisfactory resolution.